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Refund policy

Refunds
Due to the intimate nature of the items, we do not offer refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. You may only exchange it for the same item. Send us an email at hello@oonastore.com and send your item to: 72 Liria St., Vista Verde, Cainta, Pasig City PH 1900.

Shipping
To return your product, you should mail your product to: 72 Liria St., Vista Verde, Cainta, Pasig City PH 1900

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.